Reference

Understand Your Agreement with gvaji

These terms set out what you agree to when you open and use a gvaji account — covering deposits via bKash, Nagad, and Rocket, how your wallet works, and what we expect from each other.

Account EligibilityWallet & Payment RulesbKash · Nagad · RocketFair Use PolicyJurisdiction Dependent
gvaji Understand Your Agreement with gvaji
TERMS CONTACT

Reach Us About These Terms

If any part of these terms is unclear, or if you want to raise a concern about how they apply to your account, our support team is the right starting point. We handle terms-related queries through the channels below — pick whichever suits you.

Live Chat Open the chat widget from any page on gvaji. Terms and account queries are handled directly — no need to navigate away from the page you are on.
Email Support Send your query to our support address for a written record of the exchange. Useful when you need a documented response about a specific clause or account decision.
Help Centre Our help section covers the most common questions about account rules, wallet limits, and what happens when terms are disputed or updated.
HOW WE OPERATE

How gvaji Handles Your Account Data

We hold your account data only for as long as your account is active or as required by applicable law. You can request a copy of the data we hold, ask us to correct inaccuracies, or close your account through the account settings page or by contacting support directly.

Account Security

Every login is protected by OTP verification sent to your registered mobile number. We do not store your bKash, Nagad, or Rocket PIN — those stay with your wallet provider.

Data Retention

Transaction records are kept for the period required under applicable financial regulations. Account profile data is removed within a reasonable period after a verified account closure request.

Cookie Use

We use session cookies to keep you logged in and preference cookies to remember your language and display settings. No third-party advertising cookies are placed without your consent.

Requesting Changes

To update your registered mobile number or request data correction, contact support with your account ID and the change you need. We verify identity before making any profile edits.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice — covering eligibility, wallet rules, account changes, and what to do if something is unclear.

Account eligibility depends on your age, your location, and whether online betting is permitted under the laws of your jurisdiction. Access is available only in regions we currently serve.

We will notify you before material changes take effect, using your registered contact details. Continuing to use your account after the notice period means you accept the updated terms.

Any verified balance in your gvaji wallet at the time of closure can be withdrawn to your linked bKash, Nagad, or Rocket account before the closure is finalised, subject to standard verification.

Raise the dispute with our support team first, providing your transaction ID and the date. We review and respond before you escalate to your bKash, Nagad, or Rocket provider.

The same terms apply across all regions we serve. However, local law in your specific location may impose additional restrictions that these terms cannot override.

Contact support with your account ID and a data access request. We verify your identity first, then provide the relevant account and transaction data within a reasonable timeframe.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.