Data We Hold and Why We Hold It
When you open an account with us, we collect the information you provide directly — your name, contact details, and the payment method you choose, whether that is bKash, Nagad or Rocket. We record transaction references tied to your wallet number so that deposits and withdrawals
-
1
can be matched to your account accurately. We also collect device and session data: the type of browser you use, your IP address, and the pages you navigate within the platform. This is used to keep your session secure and to detect unusual activity that might
-
2
indicate unauthorised access. We do not sell your personal data to third parties. Where we share data with payment processors — such as the mobile financial services behind bKash, Nagad and Rocket — it is strictly to complete the transaction you initiated. We may also share
-
3
data where required by applicable law or a valid legal process. Retention periods vary by data type: account registration data is held for as long as your account remains active; transaction records are kept in line with financial record-keeping requirements. You have the right to know
-
4
what data we hold, to correct inaccuracies and, in certain circumstances, to request deletion. Eligibility to use the platform and the data rights available to you depend on your local law and the regions we serve.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.